I was asked to write a poem to mark the launch of NHS England’s ‘Ask Listen Do’ initiative. In the words of the Ask Listen Do team…
“Ask Listen Do supports organisations to learn from and improve the experiences of people with a learning disability, autism or both, their families and carers when giving feedback, raising a concern or making a complaint. It also makes it easier for people, families and paid carers to give feedback, raise concerns and complain.“
Being a little cynical as a result of our own experiences within the system, I came up with this poem. However, I do know that there are some very good people trying to make a difference at NHSE. Maybe not quite enough, but definitely some.
If you fancy having a listen and watching the video, follow the link and turn your speakers on…or read the poem below.
https://youtu.be/SMios-a11f0
Ask, listen, don’t be the physician
Who thought he knew better than mum ever could.
For he left her with tears that won’t dry through the years
And he sent her boy home in a coffin of wood.
Ask, listen, don’t be the commissioner
Who moved a girl miles from her family home.
Was it better than giving community living
So she silently weeps in her bed all alone?
Ask, listen, don’t be the closed council
Who held secret meetings we couldn’t attend.
When your Friday night emails lack accurate details,
There are bridges of trust that will just never mend.
Ask, listen, don’t be the headteacher
Who sent a child home when he didn’t fit in.
For the lesson to teach is we’re all within reach
And to celebrate difference and talent within.
Ask, listen, don’t be the professional
Who spoke all the jargon but didn’t relate.
When your sympathy’s small, you’re worth nothing at all.
In the end what you offer’s too little, too late.
Ask, listen, don’t be the provider
Who took all the cash but had nothing to give.
Relentless abusers of your ‘service users’,
All those people forgotten, their lives never lived.
Ask, listen, don’t hide from the problem
For that’s when the problem is probably you.
Forget isolation and start conversations
As you take up the banner of ‘Ask Listen Do’.